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Refunds

Refunds are reviewed before processing.

Refunds are reviewed by KariGO Support and processed after order/payment verification. KariGO does not promise instant refunds unless the payment provider and internal review both confirm the outcome.

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Failed payment

If a payment fails, KariGO will not mark the order paid. If your bank or provider debits you, Support will review provider evidence before recording any refund action.

Duplicate payment

Duplicate payment reports require the order number, payment reference where available and the payment channel used. KariGO will reconcile against backend and provider records.

Wallet refunds

KariGO Wallet is prepared for ledger visibility, but automatic wallet refund credit remains disabled until separately approved. Any wallet refund must be backed by backend verification.

Cash / Pay on Delivery refunds

Cash/POD refunds require manual reconciliation. Do not treat a cash order as electronically paid; KariGO Operations must verify collection and the approved resolution.

Review timeline

  • Support receives and records the request.
  • KariGO reviews order, vendor, Captain and payment status.
  • Provider or cash collection evidence is checked where relevant.
  • Approved outcomes are recorded before any customer update is shared.