Available deletion scopes
- Customer account access
- Captain operational access
- Partner business access
- Complete KariGO account
Privacy and account controls
Request KariGO account deletion
Current and former KariGO users can request deletion without reinstalling an app. KariGO verifies account access before accepting a destructive request.
Secure request process
Sign in to the Customer Web Portal with your verified phone number and password, open Account deletion, choose a scope and type DELETE to confirm.
Captain and Partner users can also use the deletion control in their authenticated app profile. If you cannot sign in, contact support so KariGO can verify your identity safely.
Review and blockers
Active orders, rides, wallet balances, refunds, support cases or other unresolved obligations may block processing. The secure portal shows the request reference, status and safe blocker messages.
Records KariGO may retain
Order, payment, wallet, fraud-prevention, security and audit records may be retained where required for legal, financial, dispute, safety or regulatory obligations. Retained records are access-controlled and are not kept for marketing.
Cancel a request
Eligible requests can be cancelled from the secure portal before processing begins. Once processing or required retention work starts, cancellation may no longer be available.
Need help?
Use the KariGO contact form if you no longer have access to your verified phone or email. Never send passwords, OTPs, card details or provider credentials through a public message.