Terms of Service

Using KariGO

KariGO provides delivery, local-commerce and service request workflows. Users must provide accurate information, use the platform lawfully and avoid actions that may disrupt the service or harm other users.

Accounts and access

Customers, vendors, Captains, Ride review applicants and admins may have different levels of access. Users are responsible for keeping account access private and reporting suspected unauthorized activity quickly.

Orders, payments and delivery

Orders, payment status, delivery updates, support tickets, settlements and earnings are managed through KariGO workflows. Customer payment credentials are entered in the supported provider's hosted checkout. KariGO retains transaction and reconciliation evidence needed to operate the service.

Vendors and Captains

Partner and Captain applications are subject to review. Private onboarding evidence is accessible only through authenticated workflows. Historical evidence that is no longer available may need to be submitted again; a former approval does not make a missing file available.

Careers

A vacancy exists only when it is published on the Careers page. Applications must use the secure online route for that approved role. Submission does not guarantee screening, interview or employment. Applicant documents are private and follow the recruitment retention decision approved for that vacancy.

Services under approval

KariGO Rides, Pharmacy, Bills & Utilities and other preparing-launch services are not live unless KariGO clearly announces availability. Website references to these services are availability information only.

Support and disputes

Users should report delivery, vendor, Captain, payment, refund or account issues through the KariGO support process. Refund, settlement and operational decisions follow KariGO review controls.

Prohibited use

• Do not submit false, harmful or misleading information.
• Do not attempt to access another user's data or operational records.
• Do not share delivery OTPs before receiving an order.
• Do not use the website to send secrets, passwords or payment credentials.

Changes to terms

KariGO may update these terms as services expand, provider integrations are approved and new public features become available.