KariGOBecome a Partner

Safety at KariGO

Clear responsibilities before, during and after every service.

KariGO combines account controls, onboarding review, trip and delivery information, operational reporting and access controls. Report urgent danger to the appropriate local emergency authority.

Customers and Riders

  • Check Captain and trip information shown in the app.
  • Use location only when needed for pickup, delivery or an active trip.
  • Keep OTPs and account credentials private.
  • Report service, conduct or privacy concerns through KariGO support.

Captains

  • Complete required identity, vehicle and document review.
  • Drive safely and follow prohibited-conduct rules.
  • Use active-work availability and location controls accurately.
  • Report incidents and protect account access.

Delivery

  • Verify the correct pickup and delivery through the approved workflow.
  • Do not transport prohibited or restricted goods.
  • Protect customer contact and address information.
  • Report damaged, unsafe or disputed deliveries.

Partners

  • Complete merchant and evidence review where required.
  • Do not list prohibited, unsafe or misleading goods.
  • Protect staff access, payout details and customer order information.
  • Report fraud, account compromise and fulfilment incidents.

Trust and enforcement

KariGO may review reports, restrict accounts, preserve necessary audit evidence and cooperate with lawful requests. Outcomes depend on the evidence and the applicable service rules.